RETURN POLICY

RETURN POLICY

 

Last updated August 12, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase. All returned items must be in new and unused condition, with all original tags and labels attached.

We sincerely apologzie; but due  to the COVID-19 Pandemic shipping routes across the globe have been affected- with many shipping companies no longer offering a guaranteed delivery standard- that is why WE CAN ONLY GUARANTEE DELIVERY STANDARDS for items with EXPEDITED / TRACKED shipping.

FLAT RATE shipping currently has NO GUARANTEED DELIVERY DATE due to the pandemic- though we will be sure to let you know when shipping providers are able to guarantee these standards again. 

In  cases, where applicable, we will offer a replacement item. (I.E for delayed shipment)

 

 

RETURN PROCESS

To return an item, please email customer service at info@thesocieteeapparel.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item, Proof of Purchase, and Return Form.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 Return address varies because we use multiple producers for our goods. Your order details will provide the proper return address specific to your order.

UK orders are to be returned to:

The Societee Apparel- Contrado. 

Space Business park, Unit 7,

Abbey Rd,

London NW10 7SU,

United Kingdom.

 

REFUNDS

Due to the COVID-19 Pandemic shipping routes across the globe have been affected- with many shipping companies no longer offering a guaranteed delivery standard- that is why we can only guarantee delivery standards for items with EXPEDITED shipping.

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

The following items cannot be returned or exchanged:

  •     Customized Items, Sale Items, Damaged Items, Tags Removed, WORN ITEMS  

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

 

Please Note  

  •        A 25% restocking fee will be charged for all returns in excess of $100.00.     
  •        Sale items are FINAL SALE and cannot be returned.     
  • The 5% donation to charity CANNOT be refunded. Your refund will be -5% if the product had a notice stating 5% was to be donated to charity. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@thesocieteeapparel.com